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Walla Subscription Help | Walla Support Center

Our Billing Team handles all changes to your Walla subscription. Email support@hellowalla.com for help with:

  • Updating the payment method on your subscription
  • Upgrading or downgrading your plan
  • Adding or removing a location
  • Transferring account ownership
  • Billing dates, invoices, or other subscription questions

Canceling your subscription

To cancel, email support@hellowalla.com at least 30 days before the date you’d like service to end. Please include:

  • Your requested end-of-service date
  • The reason you’re leaving (for example, switching platforms or closing your business)

We’ll open an Exit Ticket for you, confirm your final billing date, and let you know about any remaining contract terms. To help you shut things down smoothly, see our Walla Subscription Exit guide for the full checklist.

Other questions?

Our Support team is happy to help. You can reach us through the in-product messenger or at support@hellowalla.com:

  • Monday–Friday: 8 AM – 6 PM Pacific Time
  • Saturday–Sunday: 8 AM – 1 PM Pacific Time