When to Contact Merchant Support (Hours & Deadlines) | Walla Support Center

When to Contact Merchant Support (Hours & Deadlines)

Find Merchant Support hours, availability, and cutoff times for submitting time-sensitive requests, including chargeback dispute deadlines.

Merchant Support Availability

Our Merchant Support team is available Monday–Friday, 10:00 AM – 2:00 PM PST.

For time-sensitive requests, such as chargeback dispute evidence deadlines, please ensure all required information is submitted before 2:00 PM PST. This allows our team adequate time to review and take action within the same business day.

Requests received after this window will be addressed during the next available support period.