What are the different ways clients can view and agree to waivers?
In-Studio: When a staff member adds a client to your studio you can have the staff member review the waiver with the client and check the agree box under their profile.
Email and SMS: Your client will receive an email with a link to a page that will include a link to agree to the waiver and view the PDF waiver uploaded.
QR Code: Your client will be sent to a webpage where they will enter their email, view the PDF waiver, and agree to the terms.
Booking in the Walla App: Your client will be prompted to sign the waiver upon booking in the app where they can view the PDF waiver, view the text entered under Waivers and Contracts Copy and Paste Full Document Text, and agree to the terms.
Can I have multiple Live waivers?
Yes. With the new Document Center, you can have multiple waivers across different locations. You can have one Live waiver for each location.
Can I require clients to agree to a waiver before they book a specific service?
Currently, you can only require clients to agree to one primary waiver for all bookings.
Is signing the waiver required when booking an appointment?
Yes. Before the client can complete their booking they must agree to your primary waiver.
Is signing the waiver required when booking an enrollment?
Yes. Signing a waiver is not required when booking an enrollment.
How do I find clients who have not signed our waiver?
Currently there is not a list that displays all clients who have not signed the waiver. However, you can see the "Missing Waiver" badge under the clients profile or on the class roster.
Is there a way to reset the waiver badge for a single client and have them resign the waiver?
Currently, waivers can be reset en masse and not on an individual client by client basis.