Wellhub offers its members unlimited access to a vast array of fitness programs and activities. With a network of 11,700 gyms across 2,100 cities, Wellhub provides a diverse range of fitness options. Members can choose from 570 different activities to participate in, allowing them to tailor their wellness plans according to their individual needs and preferences. Here we dive into some of the most common questions and processes involved with Wellhub.
How do I know someone booked using Wellhub?
The Payment description will indicate Wellhub on the class roster.
Managing Wellhub Bookings
This section covers aspects of managing Wellhub bookings, including cancelations, late cancel and no-show fees, setting up late cancel and no-show fees for Wellhub, class availability for Wellhub users.
Do late cancel and no show fees set up within Walla apply to Wellhub bookings?
No, this is all managed through Wellhub .
Do late cancel and no show windows within Walla apply to Wellhub bookings?
No, this is all managed through Wellhub.
Where do I set up late cancel and no show fees for Wellhub?
There is not a Wellhub specific late cancel or no-show policy. It is all managed through Wellhub.
Can I cancel a Wellhub booking?
Yes, but not through Walla. A Wellhub user must cancel through Wellhub. Once a user has checked themselves in, the booking cannot be canceled in Wellhub.
What happens to Wellhub bookings if I cancel a class?
The Wellhub booking will be canceled as well.
Why can’t I check in a Wellhub client?
Check in is completed via Wellhub.
Can I control which classes clients with Wellhub can sign up for?
No, you can only set the Wellhub capacity. This will apply to all classes.
Booking Capacity for In-Person and Livestream
Based on Walla class setup.
Does a client need to create a profile within Walla first in order to book using Wellhub?
No, the whole Wellhub booking flow is managed through Wellhub.
Plans and Wellhub
If a brand new client/lead books using Wellhub, will this affect their intro offer eligibility?
Wellhub booking does not impact the client/lead's intro offer eligibility
A client who books through Wellhub would still be eligible for an intro offer at the studio
Reports and Analytics
Which reports in Walla show Wellhub bookings?
Upcoming Bookings
Class Analysis
Class Attendance
First Visit
Revenue is report directly through Wellhub. Revenue from Wellhub will not appear in Walla reports.
How are Wellhub bookings recorded in Walla revenue reports? (Ie. calculation results on the Class Roster and Class Analysis Report)
The revenue for Wellhub bookings is $0.00 since partners are paid externally.
If a client's first visit is booked using Wellhub, does this function any differently than if it was booked through my site?
Bookings in this regard have no special difference when compared to Walla bookings
First Visit data and related function exactly the same
Are Wellhub bookings counted towards the client Profile total visit count?
Yes, these will reflect directly within the client Profile in Walla.
How do client payment descriptions appear in the Class Roster and other areas where Wellhub is used?
The payment description will be identified as Wellhub.
Notifications and Automations
If a client books using Wellhub will they receive all Marketing Automations (ie. First Visit milestone automation) the same as a standard booking?
Clients should receive all the communications based on your Walla site setup and client Communication Preferences.
Walla Payroll Settings
Do Wellhub bookings count towards payroll headcount?
Currently, we do not exclude Wellhub bookings
We hope this Wellhub FAQ has provided you with valuable information and answers to your questions. Should you require any further assistance, please don't hesitate to reach out to our dedicated support team.
If you have questions for Wellhub developments please access the Wellhub Partner Support Portal for further assistance.
Stay fit and enjoy your journey with Wellhub!