Premium Support gives you access to a dedicated support representative who's committed to your success. They're your go-to expert, ready to assist you throughout the month.
What's Included?
Bookable Meetings
Enjoy the flexibility of up to four bookable 30-minute meetings per calendar month, providing you with up to 2 hours of focused support. Use your bookable hours for meetings or dedicated email support.
Software Discussions
Schedule discussions focused on your Walla software – whether it's about setup, configuration, or making the most of its features, we've got you covered.
Technical Expertise
Receive valuable technical guidance and solutions for both existing and new product features. We're here to ensure you're making the most of Walla's capabilities.
Important Details
Communication Hours
Support hours are a set 8 hour window of communication, Monday to Friday.
Communication Channels
Any direct communication with your dedicated support person will be deducted from the total monthly allocation of 120 minutes.
Using Your Billable Hours
Booking Sessions
To ensure we provide the best support, please book your sessions at least 2 business days in advance.
Cancellation Policy
Please note that no-shows or cancellations made within 4 hours of the scheduled appointment start time will result in the loss of booked hours.
Increments
Sessions must be booked in 30-minute increments. You can use up to two 30 minute sessions at a time.
Hour Roll Over
Be aware that any unused hours do not roll over from month to month.
For more information on pricing email [email protected]