Pausing isn't an option in this case. However, you can cancel the current plan and set up a new one that starts at a later date. Keep in mind the client's bookings will be canceled upon canceling the plan.

You can not add a payment schedule to a plan or charge for a payment that has already been refunded. However, if you need to charge a client to collect revenue you can follow these steps:

Note that collecting funds this way will potentially affect your payroll if you use percentage pay rates.

Refunding a plan payment does not affect the clients ability to book classes.

While you can't adjust the dates on the existing plan, you can cancel it and sell a new plan. Keep in mind the client's bookings will be canceled upon canceling the plan.

Removing failed payments from plans is not possible within the software. You can cancel the plan and sell a new plan that starts on a later date. Keep in mind the client's bookings will be canceled upon canceling the plan.

Plan payments processed at the same time of day they were originally sold at. For example, if I purchased a monthly plan at 1:00 PM PST on January 1st, my payment in February will process at 1:00 PM PST on February 1st.

A limited usage-based renewing plan provides clients with a set number of classes that renew automatically once all classes have been booked. This type of plan ensures your clients' continuous access to services according to their frequency of use.

Clients are charged when they book their last class, not when they attend it

If passes expire, the plan cancels automatically.

No, payment information can't be edited for this type of plan.

Stop Auto Renew disables the plan from automatically billing once the client's last class has been booked. This does not cancel the plan, and the client's plan & passes will remain active until the last class is used or until the plan expires. You cannot undo this action. Once auto renew has been stopped, no future payments will be associated with that plan.

No, unused classes cannot be rolled over or saved. When the next payment processes, a new batch of classes will appear regardless of how many classes were used in the last cycle.

Currently, the expiration date of a plan is set in weeks or months. There is not an option to set a specific calendar date for a plan's expiration date.

🔄 Alternative Option For non-recurring limited and unlimited plans that start on the sale date, if the plan is purchased in studio staff can select the start date at checkout. Then, after the sale, go to the client's profile and change the plan expiration date manually.

No. VOD-only and Livestream-only plans are not available for purchase through the Walla App or Branded App. Clients can purchase these plans through your business website, widget, or directly at your front desk.

Guest passes refresh on a monthly/weekly basis, even for annual plans. The refresh occurs on the same date each month based on when you purchased the plan.

Your guest passes will refresh on the 20th of each subsequent month, regardless of having an annual plan.

When you pause your subscription, the guest pass refresh schedule is also paused for the equivalent duration. The refresh dates will shift forward by the number of days your plan was paused.

Currently, the system does not display an indicator or tracker for adjusted guest pass refresh dates during or after a pause. We have submitted a feature request to address this limitation.