Update a Client's Email Address
Clients can update their email address directly through any widget on your website.
Client email addresses can be updated via the widget only. Emails can not be updated via the Walla App, Branded App, or by staff.
Clients can change their email address by following these steps:
Log in to any widget
Select the Manage Account menu on the top right
Select Profile Info
Select Change next to the email field
Enter the new email address
Enter the new email address into the second field to confirm
Enter existing password
Choose Update
Updating a client email will automatically update across all connected businesses that use Walla. If login credentials are saved on any devices, they will need to be updated with the saved email address on each device to match the new email.
Update a Staff Email Address
Staff emails can not be updated directly through their staff profile. However, if a staff member has a client profile created staff can update their client account email address that is also used under their staff profile and the email address update made will also update their staff profile personal email address to the new email address. The process automatically updates both their client and staff profiles.
A staff member must have a client profile created in order to update their staff email address. Both the client profile and staff profile emails must match before starting the below steps.
Follow these steps to use the update client email widget tool to subsequently update a staff profile email.
Log in to any widget using the client login created that uses the same email address as is the staff profile email that is using the email you are wanting to update
Select the Manage Account menu on the top right
Select Profile Info
Select Change next to the email field
Enter the new email address
Enter the new email address into the second field to confirm
Enter existing password
Choose Update
The system will automatically update your staff profile email for any businesses where you're registered as staff
FAQ
What if the email address is already in use under a different Walla client profile?
If the new email address is already associated with another profile, you'll receive an error message and will not be able to use that email address.