Within Walla you have the flexibility to control various notification settings to keep both instructors and clients informed about important events and updates. This article provides an overview of the transactional notification email and text message options available within Walla.

Customers are obligated to receive these notifications as they convey vital information, including purchase receipts.

If customers prefer to receive these updates through text messages, they have the option to opt into texting via their client profile.

All emails will automatically contain your studio signature (including studio name, address, contact information), so you do not need to add that information.

To access Transactional Notifications, follow these steps:

When clients take actions like booking classes, scheduling appointments, or making changes to their bookings, you can choose to CC different parties on the notification emails. Not all Transactional Notifications have all three options. Here are the available options for staying informed:

Business Email: Uses the email address listed under Company Info in Business Settings.

Location Email: Uses the specific location's email address where the service takes place.

Instructor Email: Uses the email of the staff member leading the service.

When you visit Transactional Notifications, you can review the transactional notification details by selecting the title of any notification to expand. Communications that cannot be edited will be greyed out and have a lock symbol.

Once you click on a transactional communication that is editable, you will see the following fields:

Email subject line: What your client sees in their inbox.

Email pre-header: An email pre-header is a brief text snippet that appears next to or below the subject line in an email inbox. It provides a preview of the email's content and aims to entice recipients to open the email. It is important to note that not all email platforms surface a pre-header.

Email body copy: Contains a headline and information regarding the email topic and automatic signature/contact information.

Text copy: The text message your client will receive when sent via text messaging.

Text: There is a 160 character limit (including emojis)

Subject line: 100 characters

Pre-header: 250 (recommended length 40-130)

You can enter the email or phone number you would like to send a test message to. To send a test text or email:

All editable emails and text messages contain variables—example: [client_first_name].

These variables are listed to the right of your email subject line and contain keywords that symbolize the data that will be automatically auto-filled into your email and text message.

To add and edit variables in your communication follow these steps:

You can only use certain variables with specific notifications. For instance, the [class_day_of_week_and_date] variable works for the "Cancellations: Sent when a client cancels a class notification" notification but not for the "Contracts: Sent when an update to the waiver is made and requires a new signature " notification. Do not try to use [class_day_of_week_and_date] under the "Contracts: Sent when an update to the waiver is made and requires a new signature " because it's not in the list of variables for that notification.

All individual transactional communications can be turned on and off by checking or unchecking the email or text checkboxes.

On: Clients are receiving the communication (per their email/text message preferences)

Off: Clients are no longer receiving the communication

Sent transactional notifications are listed under the client’s Communications Tab in the client profile. Most transactional notification details can be viewed by selecting the three dots on the far right of the Transactional Notification, then choosing view details.

Transactional notification types encompass a range of alerts and reminders designed for both clients and staff within your business. These notifications may be delivered either solely through email or through a combination of email and text messages.

The notifications below inform clients about changes, reminders, and important updates relevant to their accounts and interactions with your business.

These staff transactional notifications are designed to keep instructors informed and prepared for studio and client-related events.

Staff: Sent to the instructor when they have been added to the studio
Staff: Sent to the new instructor when they are confirmed as the sub
Staff: Sent to the instructor when a livestream class is starting soon
Staff: Sent to the original instructor that was previously teaching the class
Staff: Sent to instructor when an appointment is booked on the widget
Staff: Sent to instructor when a client has an upcoming appointment (Sent 24 hours before appointment)
Staff: Sent to the instructor when a livestream appointment is starting soon

These Sub Management notifications are exclusive to businesses utilizing the Sub Management feature. They streamline the substitution process by providing real-time updates, notifying instructors when their sub request is accepted or when they are approved as substitutes.

Sub Management: Sent to the current instructor when someone accepts a sub request
Sub Management: Sent to the new instructor when they are approved as the sub
Sub Management: Sent to staff who accepted the sub request when someone else is approved
Sub Management: Sent to staff when a sub is canceled
Sub Management: Sent to eligible staff when a sub request is created