🚧 About the Ticket Portal (Beta)
This Ticket Portal is currently in beta. We’re still refining how it works and gathering feedback. The Ticket Portal requires a bit of training and familiarity to use effectively, and it may not be the right fit for everyone. Because of that, we’re offering access selectively and reviewing each request individually to be sure it makes sense for your team.
✨ Why We’re Offering This
We introduced this tool to give owners and managers more visibility into what’s happening behind the scenes with your support requests. It’s designed to help you:
Stay informed about open tickets
Search and filter more easily
Cut down on back-and-forth emails
Just a heads-up: using this successfully still requires you and your team to understand your own workflows, stay organized internally, and keep your studio processes tight.
⚠️ What the Ticket Portal Is and Isn’t
✅ What It Is
An enhancement to help you search, filter, and track open tickets
A way to stay in the loop without needing to email for updates
❌ What It Isn’t
A replacement for your own internal workflows or operations
A system that overrides how Walla manages, merges, or formats tickets
A tool that removes your responsibility to communicate with your team
In other words, this is an extra layer of transparency—not a substitute for how you run your business day to day.
💬 Want to Share Portal Feedback or Report an Issue?
If you’d like to share your experience with the Ticket Portal Beta—whether it’s feedback, a technical issue, or questions about how it works—you have a couple of options:
Book a live feedback session:
We offer dedicated 15-minute meetings once per week so you can walk through your thoughts or challenges in real time.
Schedule a Feedback SessionCreate a Support Feedback Ticket:
If you’re logged into Walla, open the Messenger (the “W” icon). Scroll to the bottom of the Messenger home screen and select Support Feedback. From there, you can create a ticket and choose Tickets Portal from the dropdown menu. This will route your feedback or questions straight to the team.
Since this feature is still in beta, we’re actively iterating and fine-tuning the experience as we gather more feedback. Thanks for being part of this early group helping us make it better!