This chart explains what happens when your Class Cancelation / No-Show Policy is set to the client loses the session, fee, or credits used to pay for a class and books using a drop-in. The important thing to note is that the refund method entered under your Class Cancelation Refund Policy only applies to cancelations.
By Client | By Staff | |
Late Cancel | Returned to payment method selected under Class Cancelation Refund Policy | Returned to payment method selected under Class Cancelation Refund Policy |
Early Cancel | Returned to payment method selected under Class Cancelation Refund Policy | Returned to payment method selected under Class Cancelation Refund Policy |
Waitlist Late Cancel | Returned to original payment method | Returned to original payment method |
Waitlist Early Cancel | Returned to original payment method | Returned to original payment method |
No-Show | Returned to payment method selected under Class Cancelation Refund Policy | Returned to payment method selected under Class Cancelation Refund Policy |
Class Canceled by Staff | N/A | Returned to original payment method |
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What happens when your setting is set to the client loses the session, fee, or credits used to pay for a class and a staff member chooses to return the session, fee, or credits used to pay for the class, the card used to purchase the drop-in will be refunded?
When a no-show penalty is stopped by staff, the drop-in is returned to the payment method selected under Class Cancelation Refund Policy.
When a late cancel penalty is stopped by staff the drop-in is returned to the original payment method.
What happens when a client does not make it into class from the waitlist?
When the system automatically removed the client from the waitlist their drop-in is returned to the original payment method.
Where can I find the settings referred to in this article?
Select Business Settings
Choose the Classes / Enrollments Waitlist & Cancelation tile
What refund rules are followed when a drop-in booking is removed from the waitlist?
When a waitlist booking is made with a drop-in and the client is not added to the class or if a staff member removes the client from the waitlist and does not add the client to the class, the system will refund the client back to the client's original payment method.
If a client purchased the drop-in with a credit card, then the card used to purchase the drop-in will be refunded. The setting chosen under Class Cancelation Refund Policy does not apply to waitlist bookings and currently there is not a setting that regulates how a client is refunded when they are removed from the waitlist.