Skip to main content
All CollectionsWalla Knowledge BaseπŸ’ͺ ClassesClasses | FAQs
What refund rules are followed when a drop-in booking is removed from the waitlist?
What refund rules are followed when a drop-in booking is removed from the waitlist?
Updated over 7 months ago

When a waitlist booking is made with a drop-in and the client is not added to the class or if a staff member removes the client from the waitlist and does not add the client to the class, the system will refund the client back to the client's original payment method.
​
If a client purchased the drop-in with a credit card, then the card used to purchase the drop-in will be refunded. The setting chosen under Class Cancelation Refund Policy does not apply to waitlist bookings and currently there is not a setting that regulates how a client is refunded when they are removed from the waitlist.

Did this answer your question?