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Issue a Refund
Updated over 8 months ago

Whether your client needs to be removed from class, or they made a purchase (and changed their mind), issuing refunds is simple—and straightforward—with Walla.

Issue a Refund via the Client Profile

To access a client profile to issue a refund, you can either find their name on the software homepage by using the search toolbar, clicking on their name in a class roster, or going to the Contacts tab and searching for them there.

To issue a refund on a transaction, please follow the steps below:

  1. In the main Client Profile, choose the Transactions tab

  2. Click on the three dots next to the transaction you’d like to refund and choose Refund

  3. A pop-up will appear for you to confirm that you have selected the transaction you want to refund

  4. Before refunding the payment review the refund and choose Confirm

Remove a Client from a Class and Issue a Refund

  1. Under the class roster for a specific class, find the client name, click the three dots to the right of their name

  2. Right-click and select Remove from Class

  3. A pop-up will appear, giving you the option to return the amount paid to their plan credits/ or to their original payment method or Do not refund


🚨 Once a refund has been initiated, it cannot be reversed through Stripe. For this reason, it is especially important to confirm all details are accurate before proceeding.


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