Remove a Client from an Enrollment from the Enrollment Roster
Only Staff can cancel a client's enrollment booking. Cancelling an enrollment booking can be completed from the Enrollment Roster or from the client's profile.
The enrollment roster applies to the entire enrollment. For multi-day enrollments, clients cannot be removed from individual days. Cancelling their enrollment will remove them from all days.
To cancel a client's enrollment booking from the Enrollment Roster follow the below steps:
From the main navigation menu select Enrollment Schedule
Select View Roster
Select the three dots to the far right of the enrollment booking
Choose Remove Client
Complete the fields on the pop-up. Here you can decide if the client is refunded for their enrollment and/or if they incur a fee for canceling.
Complete the cancelation by selecting Remove Client
Remove a Client from an Enrollment from the Client Profile
To cancel a client's enrollment booking from the client profile follow the below steps:
Navigate to the Overview Tab of the client's profile
Scroll down to the Active Enrollments section
Select the three dots on the top right of the enrollment tile
Choose Remove
Complete the fields on the pop-up. Here you can decide if the client is refunded for their enrollment and/or if they incur a fee for canceling.
Complete the cancelation by selecting Remove Client
