Why You’d Use This
Identify contacts who have visited a certain number of times within a set timeframe. This is useful for re-engagement, rewards, and upsell automations.
For example, you can send a message to clients who visited fewer than 2 times in the past 14 days—or reward those who visited 5+ times last month.
🔍 What It Does
This condition tracks visit frequency and appointment details within a timeframe you choose.
It helps you build audiences for targeted automations based on actual behavior.
Send targeted messages based on visit activity to welcome back inactive clients, reward loyal members, or upsell regulars.
📋 Condition Rules
Here’s what to know about this condition so you can use it confidently:
A visit is counted only after the appointment is completed
You can narrow visits by date range, time of day, appointment type, or payment method
⚙️ Condition Drill-Down Options
Use the following drill-downs to customize who gets included. You can combine these to build highly targeted audience conditions.
⚙️ Condition drill-down: Number of Visits
Choose how many total visits a client must have had:
More than (or equal to) – Visited at least this number of times
Less than (or equal to) – Visited no more than this number
Exactly – Visited exactly this number of times
Between (and including) – Visited within a defined range (e.g., 3–5 times)
⚙️ Condition drill-down: Timeframe
Choose when the visits must have occurred:
All time – Count visits at any point
Relative to today – Filter by recent visit windows like:
More than or equal to – Visited at least X days ago
Within the last (and including) – Visited in the past X days
Exactly – Visited exactly X days ago
Specific Dates – Define a custom date range:
On or before – Visited up to a set date
On or after – Visited starting on a set date
Between (and including) – Visits between two dates
⚙️ Condition drill-down: Appointment Detail
Add appointment-based filters for more precise targeting:
Location – Visits at a specific studio
Appointment Type – Only count certain services or classes
Staff – Only count visits with selected instructors
Time of Day – Only count visits within certain hours
⚙️ Condition drill-down: Payment Method
Filter based on how the appointment was paid for:
Any payment method – Count all visits
Specific payment method – Choose:
Any Plan – Visits paid by any plan
Specific Plan(s) – Visits from specific plans
Other Method – Visits using methods like Drop-in or Comp Pass
💡 Practical Use Cases Coming Soon!
Learn how to use the Marketing Suite with these practical applications! Use these examples to see how this condition works in real scenarios. Add additional conditions to make the automation more personalized.