Call Forwarding a Walla add on feature that lets your clients call the Walla number assigned to your locations. Now, when a clients calls the number they receive SMS messages from, we'll forward it straight to your chosen phone number.
Requirements Checklist
✔️ The two-way texting Inbox feature is already added on to your Walla subscription
✔️ Each of your locations is assigned a unique phone number and they do not share a phone number
Permissions Required
To allow staff the ability to enable this feature, the staff member must have edit access to Inbox Settings: Call Forwarding and SMS Alerts: Access to setup call forwarding. By default, Location Managers and above can edit this feature and this permission can be customized as needed.
Getting Started
To set up unique numbers for each of your locations and add this feature, please contact [email protected].
Enable Call Forwarding
Follow these steps to enable the call forwarding feature:
From the main navigation menu select Inbox
Choose Inbox Settings
Select Allow incoming calls
View the popup with feature details and associated costs
Accept the terms to enable the feature
Enter the phone number where you want calls to be forwarded.
Save
Add On Feature Cost and Billing
Now, let's talk numbers for the call forwarding feature. Here's what you can expect cost wise when you add this feature and supercharge your features:
Cost
The service costs $10 per month per line for up to four weeks. This includes 4 hours of calls and any overages are charged at $3 per hour.
Billing
Franchise
The fee and overages are charged to the corporate account. When enabled or disabled, a notification email goes to corporate and CCs the franchise owner for that location.
Disable Call Forwarding
Follow these steps to disable the call forwarding feature:
From the main navigation menu select Inbox
Choose Inbox Settings
Uncheck Allow incoming calls
View the popup with feature details and associated costs
Accept the terms to enable the feature
Enter the phone number where you want calls to be forwarded.
Save
Add Phone Numbers to Forward
Follow these steps to add location phone numbers that will forward to the specified number.
From the main navigation menu select Inbox
Choose Inbox Settings
Select a location frm the drop down
Communicate the Feature to Your Clients
To ensure the successful implementation of your new call forwarding capability, we recommend announcing this capability to your clients/ Here's a guide to help you effectively integrate this feature across your business:
Website
Update your Contact Us page with information about call forwarding
Consider adding a notification about this new contact method on your homepage
SMS Notifications
Update automated SMS messages to include the option to call directly
Consider informing existing clients about this new feature via a targeted SMS campaign
Social Media
Announce the ability to call the number texts messages are sent from
FAQ
Are international phone numbers supported for call forwarding?
International phone numbers are not supported for call forwarding.
What if the client has never received a text message from any of our Walla phone numbers?
This feature works for anyone calling the assigned location phone number, even if they haven't received a text message first.